Frequently Asked Question
Get Your All Answers
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For Hosts
Can I get an invoice for my accounting?
We got you covered! Visit My Wallet from your host account dashboard. Click on DETAIL next to any booking for complete information on customer charges and net amount credited to your host wallet. Click on PRINT to download a pdf file. Triplist encourages accurate and transparent accounting at all times!
Can I list more than one service?

Yes, there is no limit for the number of services listed as long as they qualify. However repeated listings with only slight difference are not allowed and if found in excess, your profile will be suspended until further notice.

Do you charge anything for a listing?

No, Triplist does not charge anything for listing of your services. It is an open market channel for you to share and promote your experiences.

How and when will I get paid?

Triplist will arrange a bank transfer to your bank account specified in Payout Settings. Please refer to MY WALLET in your host account dashboard for total net balance available for withdrawal. Go to REQUEST WITHDRAWAL page to place your order. Kindly note that you can request withdrawal after provision of service to customer.

How do I contact my customer?

Go to My Bookings in your host dashboard. Click on DETAIL next to confirmed booking of interest. Click on MESSAGE CUSTOMER to start communicating with your guest. Complete chat history is automatically updated under Messages section in your host dashboard. Make sure to check regularly!

How do I list my service?
  • Click on ‘BECOME A HOST’ red button (top right), enter details and login to Host dashboard. Upload a personal headshot photo to represent your host profile. Travelers will be communicating with you directly via Triplist messaging and will appreciate to see a photo of a real person.
  • From Host dashboard click on 'ADD LISTING' and complete Activity Intro page, must click SAVE button! Write a good Activity Name for your experience listing. This will create a good first impression and encourage bookings.
  • Photos & Videos, Upload up to 10 real-time high quality photos to show what travelers can expect to see when they book with you. Uploading photos of your team and activity experience is a fantastic idea! 
  • Describe the experience via Activity Details. In Highlights; include 2-4 sentences about why travelers should book you, what it is most special or unique. In Description; write in full detail about what to expect, the more engaging content the better. We recommend including 1-2 paragraphs about the host providing the experience too. Travelers would appreciate knowing what to expect! Don’t forget about Inclusions and Requirements, don’t leave these sections blank as they will appear on your listing's page.
  • Map. Add the exact location of your business and help travelers find you. After a booking is confirmed, you can forward more direction instructions if necessary to guests via Triplist messaging. 
  • Availability. Manually input day to day dates, or choose daily / weekly if your service runs on regular for the month.
  • Please note that you can only set availability for one month at a time. Click Next to do the same for the next month.
  • Add-ons. Any extras that complement your service experience can be added here. Such as transfers, additional equipment, etc.
  • Each service should be listed separately to avoid confusion. After we approve your first listing you will be looking to create more beautiful listings, thats for sure!
  • Be Original! The more engaging and unique your listing and the more awesome your photos are; the more interest, partnership opportunities and bookings it will receive from travelers and locals alike.
How do I start receiving booking requests?

Always keep your calendar and prices up-to-date, to receive bookings from travelers. When a booking request is received, you only have 24 hours to accept or decline it. If you do not respond within 24 hours, the booking request will automatically be cancelled. Alternatively, do note that you may also chose an instant booking calendar when creating your listing. In such case, the booking will be immediately confirmed upon payment by the traveler. You will receive a notification by email and SMS once the guest confirmed the booking.

How long does it take for my listing to be approved?

Once you complete filling in all details of your listing, the Triplist team will review it and be in touch within 24 hours, either with approval or editing suggestions.

How much commission do you charge?
Triplist will accept a fee from each successful sale of service. The fee will automatically correspond to the price of your listing as follows.

- for services priced below 2'800 Baht, the fee is 16%
- for services priced between 2'801 - 7'000 Baht, the fee is 13%
- for services priced between 7'001 - 17'000 Baht, the fee is 10%
- for services priced above 17'000 Baht, the fee is 7%

For more details kindly refer to your account dashboard, under Payout Settings.

I have something unique to offer, which is not found in the existing categories.

We welcome creativity and innovation with open-arms. Kindly introduce yourself and your unique services to us via hello@Triplist.com and we will gladly revert to you as soon as possible.

What about the Cancellation Policy?

You must choose a most suitable Cancellation Policy during the listing creation process. Note that Triplist collects payment from travelers on your behalf, hence you will not be required to manage any cancellations or refunds personally. If a booking is cancelled, you will be notified under Cancellations section in your account dashboard. You can learn more about different cancellation policies here.

What does Triplist mean?

Triplist is the way of Active and Wellness island travel lifestyle. Not too far from its original meaning of the freedom to travel with no attachments.

What is Triplist?

Triplist is a marketplace platform that brings together island communities to a common place where locals can share their passion, knowledge and expertise in the form of professional services. We aim to connect thousands of active lifestyle travelers with all service providers, or hosts, for the most authentic experiences.

What services can I list?

You can list any service within the 9 themes Triplist offers. These include Diving, Water Sports, Boat Charters, Adventure, Fitness, Wellness, Culinary, Events, and Islander Services. Please check against the various categories listed in each theme. Please note that we do not approve listings that involve animal exploitation or excessive environmental pollution.

Who can qualify as a host?

We accept eco-friendly hosts on selected island destinations who offer fun, healthy, active, wellness and recreational services, or experiences for travelers and locals alike. Host can either be a freelance individual or established business.

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For Travelers
What is Triplist????

Triplist is a marketplace platform that brings together island communities to a common place where locals can share their passion, knowledge and expertise in the form of professional services. We aim to connect thousands of active lifestyle travelers with all service providers, or hosts, for the most authentic experiences.

What does Triplist mean?

Triplist is the way of Active and Wellness island travel lifestyle. Not too far from its original meaning of the freedom to travel with no attachments.

How can I find an experience in my preferred location?

Choose your destination island from the dropdown list in the search window. There are 9 unique themes for all your essential active and wellness experiences. These include Diving, Water Sports, Boat Charters, Adventure, Fitness, Hotel Experiences, Islander Services, Events, and Transport. You may also choose among dozens of various interesting categories listed in each theme. Explore more!

How do I book an experience?

Once you have selected the dates and number of people, click Add to Cart to proceed with personal and payment details. Most experiences can be booked and confirmed instantly. Some experiences may require a prior response from the host, in such cases your host has 24 hours to confirm the booking. If the host accepts the request, the booking will be confirmed and payment will proceed as charged. Should the host decline the request or it expires the confirmation time, the booking will be considered as cancelled and payment will not be charged.

Can I get additional information prior to booking?

Sure! Click on 'Ask Question' button located at the bottom of every listing's page. Ask any questions or queries you may have. Once you are happy with the offering, you can proceed with booking. Keeping in touch with your host is quick and easy using the Triplist direct messaging system.

What if I sent a message to the host but haven’t heard back?

Hosts will usually respond to messages and reservation requests within 24 hours. If you haven't heard back, we are so sorry! Please contact support@Triplist.com for help. We will try to get in touch with the host, or find another to provide an amazing experience for you. We take host responsiveness very seriously. Hosts who exhibit a pattern of not responding to messages will be removed from the Triplist site.

Can I call a host before the experience?

Yes, only after you have made a confirmed booking. Personal contact information will not be released until you have made a confirmed reservation. At which point you will receive a confirmation via email and SMS. Keep in mind that we ask our users to keep their communication within the Triplist site so that we can assist you if an issue arises.

Can I change/alter a booking that has already been confirmed?

We understand that plans may change sometimes. You may contact your host via Triplist direct messaging system at all times to change your booking, subject to time and availability. In case for changes to date or time, your host may choose to offer an alternative time slot, or decline. Please keep in mind that some experiences may be governed by stricter cancellation policies.

How can I pay for my booking? How does Triplist process payments?

You can pay with your credit or debit card. Your payment is processed securely using industry-leading encryption and fraud prevention tools. Note that we do not store your payment details. After payment is submitted, money is held securely in Triplist’ virtual wallet account. The payment will be only sent to your host after completion of the service experience.

How much do I pay for a reservation?

All prices are transparent and clearly marked on every listing. A full price will be shown once the date and number of guests has been selected. All price listings shown are set by the hosts themselves and are not negotiable.

Does Triplist charge any commission?

No, Triplist does not charge travelers for booking of their experiences. However a small percentage will be added to support our islands Give Back initiative. Triplist has pledged to donate a percentage from each successful booking towards assistance of local charities, social causes and environment preservation efforts. By booking services on Triplist, you will be showing support and contribution towards the betterment of our island community too. Thank you!

What is Triplist cancellation policy?
Cancellation policy is pre-determined by the host and is mentioned in the description of every experience listing.
What if the host is late or does not show up?

We've got your back! If your host is a no show, we will refund you in full for the experience not provided. Kindly send an email to support@Triplist.com letting us know what (did not) happened. Please be prompt! It is in the best interest of all parties if refund requests are submitted within 24 hours of the commencement of experience. We take host reliability very seriously. Hosts who exhibit a pattern of cancelling or not showing up will be removed from the Triplist site. 

For Traveller
What is Lorem Ipsum?

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James Category
What is Lorem Ipsum?
Lorem Ipsumis simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.
Where can I get some?
There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable. The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.There are many variations of passages of Lorem Ipsum available, but the majority have suffered alteration in some form, by injected humour, or randomised words which don't look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn't anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable. The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.
Where does it come from?

Contrary to popular belief, Lorem Ipsum is not simply random text. It has roots in a piece of classical Latin literature from 45 BC, making it over 2000 years old. Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Lorem Ipsum comes from sections 1.10.32 and 1.10.33 of "de Finibus Bonorum et Malorum" (The Extremes of Good and Evil) by Cicero, written in 45 BC. This book is a treatise on the theory of ethics, very popular during the Renaissance. The first line of Lorem Ipsum, "Lorem ipsum dolor sit amet..", comes from a line in section 1.10.32.

The standard chunk of Lorem Ipsum used since the 1500s is reproduced below for those interested. Sections 1.10.32 and 1.10.33 from "de Finibus Bonorum et Malorum" by Cicero are also reproduced in their exact original form, accompanied by English versions from the 1914 translation by H. Rackham.

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